Are you married? You both have to have earned income. You can't get it if you file separately unless you qualify for Head of Household. Have you entered all your income? If you are married check if the income is entered under the right spouse's name.
You can only claim child care expenses for a child under 13. If they turn 13 during the year then Turbo Tax will stop and ask you for the expenses during the time he was UNDER 13. So check the birthdate.
You can't get Child Care Credit for paying someone who is a dependent on your return. And you need to enter the provider name and ssn or ein.
