Did you receive the monthly advance child tax credit payments between July 2021 and December 2021? Did you enter the amounts for that from letter(s) 6419 when you prepared your 2021 tax return? If you did not enter the advance payments, the IRS caught that mistake and reduced your refund.
TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.
If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments. Only the remaining amount of the CTC should have been on line 28 of your Form 1040. And....if you filed a joint return then they sent those letters to both of you. The amounts from each letter were supposed to be entered.
The IRS will send you a letter that explains why your refund was reduced or why you owe more. Meanwhile it might help you to check your online IRS account. If you filed a joint return check the accounts for each spouse.
https://www.irs.gov/payments/your-online-account
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
