Keep trying....TurboTax is out of the loop. TurboTax gets no information about your refund after you file your tax return. If the IRS reduced your refund, you will eventually get the refund from either the third party bank or from the IRS. If you somehow provided incorrect banking information when you prepared your return, there will be a long delay. If the third party bank has your correct banking information then you should receive your refund from them.
We keep seeing users who messed up their banking information and then it becomes complicated. When that happens the third party bank ends up returning the refund to the IRS and then the IRS has to mail a check. TurboTax cannot intercede with any of this.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
