@pburch7500 wrote:
Turbo Tax says "Your taxes done right, guaranteed" I had the same CP11 notice delivered saying I (Turbo Tax) put in 3,000 but only qualified for 1,500. Now I owe 37.84 and counting in late charges and interest. How do I get a refund from Turbo Tax per their guarantee? -
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If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
Did you receive the advance child tax credits in 2021 that totaled $1,500? If so, you were asked if you received these credits and if you indicated that you did not receive them then the full $3,000 child tax credit was entered on your federal tax return Form 1040 on Line 28. The IRS has records showing that you were sent the advance child tax credits in 2021 so they removed $1,500 of the child tax credit from Line 28. So your Child Tax Credit on the 2021 tax return was $1,500.
You should have received Letter 6149 from the IRS for the amount of the payments sent to you.
Look at your return Schedule 8812 on Line 14f. If Line 14f is blank or 0 you failed to report the advance child tax credit you received in 2021.
Go to this IRS website for your tax account to see if the advance child tax credit payments are entered - https://www.irs.gov/payments/your-online-account
