@Spickren You were supposed to enter the amount of advance child tax credit payments that you received between July and December into the software. If you failed to enter that information or entered it incorrectly, then the IRS looks for such errors and corrects them---often by having to reduce your refund.
And you were also supposed to go to the Federal Review section to enter your information regarding the 3rd EIP payment you received for the recovery rebate credit. Did you go to that section or did you skip it? If you skipped it and ended up with an amount on line 30 of your Form 1040, that would also lead to the IRS having to change your refund.
Before you spend more time trying to call the IRS, check your online IRS account. Look to see how much the IRS says you received for the advance child tax credit payments. Only the "other half" of the CTC should have been on line 28 of your Form 1040. If you had more than that, you made an error.
And look at line 30----is there an amount there? Did you actually receive the $1400 per person stimulus checks?
https://www.irs.gov/payments/your-online-account
And.....TurboTax is not going to intercede with the IRS for you, nor is anyone at TT going to "fix" your return. TurboTax cannot intercede with the IRS for you. You have to sort it out with the IRS.
If you are having trouble understanding your letter:
I RECEIVED A LETTER FROM THE IRS/STATE
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs
I AM BEING AUDITED
If you purchased Audit Defense:
https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited
AUDIT SUPPORT
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
