@ mike123456 wrote:
yes, I have confirmed that I am logging into the same account.
So when you log directly into the ItsDeductible website, you are not seeing any entries at all when you select the 2021 tab? At log in, if ItsDeductible opens showing 2020 donations, did you switch the tab to year 2021?
You didn't say "how" you "confirmed" the account. I'll tell you how to normally look for multiple accounts, and if you need additional help after that, I've left info below on how to phone TurboTax Support.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If you continue to have problems finding your 2021 ItsDeductible entries after all that, here's how to phone TurboTax Support during business hours.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
