Yeah, this is getting ridiculous. I'm asking for my money back, and if they don't return it I'm filing a dispute with the credit card company. They promised to deliver a service - filing taxes - and due to their software malfunctioning, they are unable to do that. This is clearly their fault and I should not be paying for it. It's extra sneaky that they take the money first and only then they tell me the return actually can't be filed. It's your software, you know you can't deliver, why did you take the money?
