@frstperrygrl wrote:
I do taxes in my home and have been using TT for 20 years with no problems until now. I was with a client who refi when this came up. I can't file her taxes due to it. This is messing with my money more then you know as I could start losing clients due to this mess.
I called TT and of course had to leave my number for them to call back as it was a 5 to 10 minute wait. Then they transferred me to another department which was another 5 to 10 minute wait. The woman wanted to share screens to see if she could figure out what was going on. She had no idea what this was all about. Once, she seen for herself then she started asking and was told that I would get an email as soon as it was fixed. No date and no other information. I asked to speak to a supervisor which was another 5 to 10 minute wait for someone to pick up. A very nice lady answered and knew exactly what I was talking about. She in fact is in the same position as the rest of us waiting to get her taxes done due to refi. I told her about this discussion and told her how many different answers we are all getting, including to add the 2 1098's together and she couldn't believe people were being told this. I told her to check the discussion boards and she will see it. She did while I was on the phone. Of course no estimated date as they are waiting for approval. Every time TT makes another spreadsheet or updates one it must go through approval-not sure who approves it but they have to go through it each time, which is why they can't give us an estimated date. She checks every day she goes into work to see if it has changed. She did offer me a small discount after the worksheet is fixed and I can call back to get that. My case#[phone number removed] I will have to explain all of this to my client and hopefully won't lose her business.
If you are using the TurboTax personal editions and you are a paid tax preparer then you are in violation of the TurboTax license agreement.
As paid tax preparer you can use the Intuit Professional editions - https://proconnect.intuit.com/
