If you income does not exceed the limits, your issue may be that the dependent children are not showing as dependents. Preview your tax return and ensure the Child Tax Credit box is checked on the dependent column 4. If they are not listed as dependents qualifying for the Child Tax Credit, review your dependent entries to ensure you answered everything correctly.
Then look on Line 28 to see your Child Tax Credit included in your refund amount. It will be your total child tax credit less what you already received in advance.
If you are still having an issue with your Child Tax Credit, you might want to start a new thread, as this one appears to be resolved. @Wefixcomputers05
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