Please try these steps below to enter the charitable cash contribution for 12b. Please make sure you have not entered anything Charitable donations under Deductions & Credits.
- Open your return
- Click "Federal"
- Click “Deductions &Credits” on the top
- Click "I'll choose what to work on" (do not enter any donations under Charitable donations)
- Scroll all the way down and click the "Done with deductions" button
- Continue after the "The Standard Deduction is right for you!" screen
- Continue until the "Get a tax break for donating cash to charity" screen
- Enter your charitable cash contributions (do not enter more than $600)
Please see Why am I getting an error message after entering charitable cash donations for additional information.
If this doesn't help then please see What is the TurboTax phone number?
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