Normally not getting the full credit is due to the credit being non-refundable. That means you can only get enough credit to bring your tax on line 18 on your form 1040 to zero. The remainder however can be carried forward to future years.
To see your form 1040 before filing:
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"Tax Tools" in the left hand menu
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"Tools"
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"View Tax Summary" in the main screen
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"Preview my 1040" in the left hand menu
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