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Deductions & credits
Sorry, I have no trouble doing so using my Online test account...so I don't know what's going on with yours.
The only thing you might try is logging out of that browser, and log into your tax account with a different browser to see if that matters....shouldn't, but grasping at straws at this point.
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I gave up using ItsDeductibe years ago for my own Charity donations.
...I just use a spreadsheet to record them, and yeah, I have to enter each one individually come tax time.
...but ItsDeductible has had so many issues over the years, I gave up using it for anything but a few tests.
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"Additional Tax Breaks" Yeah.....you really have to expand that every time. You may find something down there that you've missed. Same with the Income section...to see other potential income items you haven't thought about.