This may or may not be yoru situation.
..BUT...Something that the "Online" software users miss is that the ItsDeductible account you are attempting to import from? The UserID and Pwd must be exactly the same as your Online TTX software account that you are attempting to import it into. IF your ItsDeductible UserID/pwd is different...then you can't import that Charity data.
Only the desktop software allows you to import from any ItsDeductible UserID/pwd account.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
