Correct ... the credit is 3000 x 4 kids = 12000
You got 1/2 the credit in advance = $6000 ( per the IRS letters 3000 each) and the other 1/2 of it is $6000 which should be on line 28 of the form 1040.
IGNORE THE REFUND METER .... the program gave you the full 12000 credit when you passed the MY INFO tab and then much later in the interview you are asked how much you got in advance so the credit was reduced by the 6000 advance at that time which confuses folks ... review the actual return.
