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Deductions & credits
@Lake County residential income t No one has access to your account or your tax return. NO one else can remove or change anything on your tax return for you. You have to do that for yourself.
If you are having trouble navigating the software or understanding how it works, then contact customer support if you are using a paid version of the software.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.