The best thing to do is to call in to TurboTax again at: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?
Assuming you are using TurboTax Online, I recommend following the steps from excellent TurboTax Expert @JamesG1 after clearing your cache and cookies and checking that your device meets minimum system requirements before calling into TurboTax. Be sure to close the program and the browser window. Re-open using a Chrome incognito window.
@SharonLouise
