If you do the steps she posted it will give you a token number (I think it's 5 or 6 digits) that you post here in this thread as a comment. But it does sounds like you are in the 2017 program. Did you download the program? You have may have downloaded the wrong year or they put the wrong year in your account.
Go look and see in your online account if you have a 2018 download. And inside the file name it should say the year. Access your downloads here
<a rel="nofollow" target="_blank" href="
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>
