Actually you can only enter the 2019 earned income in the EIC section ... there is nowhere to enter it for the CTC/ACTC only ... so call TT support to get one on one help with someone who can see your return ... we are blind in this public forum.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
