You may need to clear your cookies and cache. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering the information again.
If that does not resolve the issue, then you can try to remove the worksheet and start it again.
How do I view and delete forms in TurboTax Online?
- Open or continue your return in TurboTax.
- In the left menu, select Tax Tools and then Tools.
- In the pop-up window Tool Center, choose Delete a form.
- Select Delete next to the form/schedule/worksheet in the list and follow the instructions.
If this continues and you still see the error, please click the link to contact TurboTax customer support.
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