You can still e-file. To change back to e-filing, you can open your program again from Tax Home. Then, follow these steps:
- Scroll down to Your tax returns & documents. Under 2020, and select Add a State.
- Next, adjust your Charitable Contributions following the troubleshooting steps below.
- Last, run the Review and then File. On the Just one more step screen, when you are at Step 3, select the Start button to the right of Step 3.
- At the Let's get ready to e-file screen, select I want to e-file.
For more information, see: How do I change from mail to e-file in TurboTax Online?
Some additional troubleshooting tips to resolve the charitable contributions above-the-line deduction issue:
- Be sure that you have closed the program and the browser.
- Re-open using Chrome incognito on a PC, not a Chromebook or iPad.
- You may want to quickly check the review to see if the error has cleared if you have been trying to follow some of the resolution steps already.
The best way to re-set the program is to use the Tax Tools area and follow the preferred sequence for entering the donation details.
Try doing this in TurboTax:
Step 1: Delete the Charitable Organization donation sheet
- From the left menu, select Tax Tools.
- Select Tools.
- Scroll to Delete a Form.
- Scroll to Charitable Organization and select Delete, Delete Selected Form, and Continue.
- Select Federal from the left menu to return to your program.
Step 2: Re-add the Charitable Organization cash donation entered.
- Enter Charitable contributions in the search box.
- Select the Jump to link in the search results.
- Answer the questions in the interview.
- Only Money donations count toward the above-the-line deduction when taking the standard deduction.
- Complete the interview process by answering all donation questions and scrolling to the end of Deductions & Credits to select Wrap up tax breaks.
- Select Continue at Based on what you just told us, the Standard Deduction is best for you.
- At Charitable Cash Contributions under Cares Act, you will see your full cash contributions already input in the box. Do nothing to this cell. Select Continue and Continue.
This process will allow you to claim up to $300 for all taxpayers except married filing separate, who would each have a maximum of $150 without itemizing deductions in 2020.
For more information, see IRS Charitable Contributions Deductions.
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