In the Box 2 amount for the mortgage that is paid off use $1 instead of a zero and this should allow you to proceed. Please update here is you continue to experience problems.
This link may also be helpful for your experience. What to do if I have multiple 1098s
NOTE: If the amount of your mortgage is more than the cost of the home plus the cost of any substantial improvements, only the debt that isn't more than the cost of the home plus substantial improvements qualifies as home acquisition debt. This means that if 'cash out' proceeds were not used to improve the home they would not be part of home acquisition debt.
Any additional debt not used to buy, build, or substantially improve a qualified home isn't home acquisition debt. TurboTax will calculate the amount of allowed mortgage interest deduction based on your entry or you can choose to make the entries yourself.
[Edited: 02/28/2021 | 8:55a PST]
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