I am not certain whether something untoward is happening in the software, but you might want to contact Support via the link below for a walk through on entering your exchange.
What is the TurboTax phone number? (intuit.com)
However, please take note that passive losses cannot be used to offset capital gains until those losses are released and such losses are not released until the property to which they are attached is disposed of to an unrelated third party in a fully taxable transaction.
