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Deductions & credits
You have posted to a thread that is 3 years old so that problem no longer exists ...
make sure you are logging in using the correct link : ItsDeductible Online.
make sure you clear your cookies and/or switch browsers.
If you are still having issues contact TT support on Monday :
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
‎August 30, 2020
2:30 PM