@jmschmidt123 So Support confirmed you only have one account?
Are you using this link to log into ItsDeductible?
https://turbotax.intuit.com/personal-taxes/itsdeductible/
3 or so years ago, Intuit tried a revised Beta ItsDeductible and it had a lot of problems, and they quickly abandoned it. Be sure you don't have an old link that went to the Beta site.
@SteamTrain Do you have anything to add here?
