Deductions & credits

Ok let's start over.  Do you have the file ending in .tax2018?  And you have the 2019 program installed?  Are you using Windows or Mac?  

Open the 2019 program.  Go up to FILE - NEW TAX RETURN.  Then the first thing it should do is find your .tax2018 file and ask if you want to transfer from it.  If it doesn't find it you can click on Find a Tax File to Browse to where it is.   Hope this screen shot helps.