"To respond directly to your question, I cannot type zero in line 4. " No, I actually meant line C5 (which has the same amount on your return). However, this may not work for you, because this is the line that asks for "Contributions for which you are claiming an Arizona credit" and it doesn't sound like you want this to be zero.
What product are you using? Online? Windows? Mac? Are you doing this in the Step by step view (that's all there is for Online, but both Windows and Mac have step-by-step and forms view)
I did my test on Windows, and I had no problem.
I can;t figure out what you are seeing, so you likely need to contact TurboTax support, where an agent can actually see what you are looking at. If you are using a paid version of TurboTax, please see this TurboTax FAQ for the way to get the phone number.
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