I am sorry, we do not have access to your account here on the Community Board, so it is hard to see exactly what you are dealing with. I tried to replicate your problem and could not. Try deleting both of your 1098's and reenter them into TurboTax. Here's how:
- While in your Tax Home,
- Select Search from the top right side of your screen,
- Enter 1098,
- Select Jump to 1098,
- Select the Trash Can next to each 1098.
- Re-Enter each 1098.
- Follow the On-Screen Prompts to complete this section.
If this doesn't help, it might be something else going on. There are a couple of things that you can try to get past this snag,
- Try closing TurboTax,
- Compete a disk cleanup,
- Restart your computer.
If this doesn't work try this:
- If you've enabled pop-up blocking in your web browser, please turn it off and try again.
- If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
- If those suggestions didn't help, try going back to your first browser and delete cookies.
If you have no luck, please contact us.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
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