Sound like there may be an incorrect entry somewhere; you should be able to enter your son's 1098-T and receive an Education Credit. Or, as you mentioned, something is wrong with your installed program.
You could uninstall, reinstall and update, then open your tax file to see if if makes a difference.
- Make sure he is entered correctly as your Dependent. Is her over 24?
- In the Education section, make sure you didn't indicate that he has 'claimed the AOC four years' and he is 'at least half-time'.
- Make sure you entered your additional expenses that are not included in the Box 1 Tuition amount (although from what you said, with Box 1 larger than Box 5, he should qualify anyway).
- Is your income over the limit for the AOC?
At the Education Expenses Summary screen, try Editing your Student and Editing your School to be sure you indicated that he did receive a 1098-T. You should have been able to enter it in step-by-step.
You could Delete the Education entries and try re-entering them.
Since we can't see your tax return in this forum, if you can't resolve your issue, click this link for info on How to Get a Live Review .
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