Unfortunately we have still been unable to replicate the issue with the diagnostic files provided. There are too many variations with each scenario and instances of either misrepresented information or 1098 documents that may be wrong, that it's difficult to pinpoint an exact reason why some users are experiencing this. As far as we can tell at this time the program is working as designed. If you've been effected by this we recommend that your reach out to the issuer of the forms and verify the information is correct. I am sorry I don't have more to offer at this time.
