First, make sure you follow the instructions below to generate form 8962.
Instead of choosing the "Print forms required for filing" select "All forms, worksheets and schedules" or try the various printing options. Once you have the PDF, select form 8962 and print it.
When you're done in TurboTax, you'll need to print out form 8962 and mail or fax it to the IRS, along with any other items requested in their letter (IRS Letter 0012c).
If there's a change to your refund amount or the amount you owe, you'll need to print and send page 1 of your 1040.
TurboTax Online Instructions
TurboTax CD/Download Instructions for Windows
TurboTax CD/Download Instructions for Mac
Source: TurboTax FAQ
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