The other common issue with the Child Tax Credit is that the credit is non-refundable. That means once your tax is reduced to zero the child tax credit no longer applies. However, if the dependent otherwise qualifies for the child tax credit, then the "additional child tax credit" will kick in. The "additional child tax credit" is refundable. That means even after your tax is reduced to zero you can get that credit.
Follow these steps to see what may be happening.
1. Click "Tax Tools" at bottom of left hand menu
2. Click "Tools"
3. Click "View Tax Summary" in middle of screen
4. Click "Preview My 1040" in the left hand menu
5. Look at lines 13a and 18b
6. Those should total $4000
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