I have been with Turbo tax for years and always used the free edition to do my taxes. This year I had 1 W2 and a simple tax return. I figured that hey why not pay the extra $40 for the Deluxe Edition because $40 is reasonable for all the added perks you get. It wasn't till the end of wrapping everything up that they came clean with all the "added" fees. This being said my $40 turned into over $70 and I had no way to go back and choose the free edition. It seems to me that Turbo Tax purposely failed to show these additional fees otherwise I wouldn't have used the Deluxe Edition. I called to complain and asked them to put me back to the free edition and they said since the return was already accepted by the government they couldn't do so which to me is wrong on so many levels.
I feel like I've been swindled by a company that I've always given people great reviews on. Unless they fix this issue this will be the last year I choose to use them and think this practice is criminal. All fees should be made known up front instead of hiding them till the end and the price of the Deluxe Edition should be shown as what ever the price is plus the hidden fees. My money is really needed this year as I was just let go from my job and need every dollar.
