State tax filing

When I started to amend my taxes, the Federal tax total reset to zero (I was expecting that), however, the state tax total did not reset to zero (which I believe it should have). I went through the amending process and it verified the Federal and State were correct. I even reviewed the pdf and all looked correct. It showed $14 additional federal taxes due and $5 additional state tax due. The state tax total was $764 which was $759 which I had paid on the first submittal and $5 extra for the amending. So the state 1040-V was not correct. 

 

Now comes the increasing confusing part. Turbotax asked to file and said it might be possible to file electronically. So I moved to the next screen and it only gave me the option to electronically file the Federal. That was successful. Then I expected the next screen to show me what to print and instructions (what forms to submit, mailing address, etc.) on filing my South Carolina amended taxes by mail. However, the next screen said "Great you are finished" exit Turbotax.  Turbotax ignored the state after e-filing the Federal. Very confusing and frustrating. I had to call the SC Dept. of Rev. to determine which forms they needed. They were a little vague and contradicting so I mailed what I "thought" they would need and I'll find out if I left anything out. 

 

I'm been using Turbotax for 20+ years with great results. This is first time I had to amend my taxes and Turbotax proved to be less than acceptable as to how it handled the state amendment. 

 

Thank you