TurboTax will automatically calculate the best New York income tax deduction—itemized or standard. The deduction does not have to match federal, so you can have a federal standard deduction and NY itemized, or vice versa.
New York itemized deductions do not include state tax withheld or paid. It's possible that's why it seems like you should be getting New York itemized deductions when you are getting the standard deduction.
You are not able to see Form IT-196 because TurboTax is using the standard deduction. You can speak to a Tax Expert who can download your sanitized tax data into the desktop program and force a Form IT-196. Or you can get an offline review. It's free to TurboTax Live customers.
See: What is a tax expert written response and how do I get one?
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