Thank you @VolvoGirl for your input. Knowing that I am not alone feels like some sort of support! 🙂
I also hope they take this seriously and look into it. Unfortunately, I was very disappointed to learn through private email from the Admin person who was in contact with me that they have not been able to reproduce the (not being able to e-file state after having e-filed federal) bug that I have reported. Seems like they are saying, we don't know and we don't care, just go and deal with it! :(
The support phone number is a frustrating joke! It is just a phone bot (a lousy one at that too) that never lets me talk to a real human person. All it is programmed to do is to hear one of a few options it offers so that it can shove some canned material in your sms or email.
