What they told you about this being a new problem is blatantly false. I spent two hours with customer support on Sunday discussing this error. The young lady went back and forth with me, consulted with other colleagues and supervisors and had me try numerous approaches to getting the darned residency box checked. I explicitly pointed out three threads in the Intuit community pages that discussed this issue and she pulled those up and acknowledged them, so she and her supervisor were aware that multiple customers were experiencing the same problem. (We had this time to chat because she had asked me to force-update Turbo Tax - even though it ran an update when I launched the program on Saturday.)
When we ended, her supervisor had recommended that I uninstall and reinstall the program. I said "forget it" and told her that I would wait to see if this resolved in a week and, if not, would mail in my son's state return. For what it's worth, I was able to e-file his federal return despite the error in the State worksheet, and just left the State filing pending for now.
