Did you have enough income?
The New York Long-Term Care Insurance Credit is a non-refundable credit. It can only bring your NY tax liability to $0.
If your New York State Household Credit and Resident Credit are large enough to bring your NY tax liability to $0 before application of the LTC Credit, then the LTC Credit will not show up on your return.
TurboTax will automatically transfer the appropriate long-term insurance premium payment you entered as federal medical expenses onto the New York return.
Check your forms. Do you have Form IT-249, Credit for Long-Term Care Insurance Credit? If so, it means TurboTax transferred the number, but it was not used.
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