VA State Tax Return Rejected

gbowjr · ‎February 18, 2021

We also received an email from Turbo Tax that our VA state return had been rejected and that Turbo Tax would help us fix the problem and for me to check my email for more information. The email stated that the VA Charity was identified as a potential issue in our VA return due to an error in your software. We were told to open our return in Turbo Tax and the details about what's causing the problem would be displayed and that you would walk us through how to fix the problem and help us e-file my return. I opened our tax files on our laptop but nothing relating to this error was displayed.

We had completed out 2020 taxes using the Turbo Tax CD and were instructed to sign into our Turbo Tax account which we did.

When we got into the Turbo Tax site and selected the option "Your tax returns & documents" at the bottom of the page we got this message:

You haven't filed your taxes with TurboTax yet.

Check back once you've filed your first tax return. You'll be able to access all of your completed returns here.

We have already received notification that our federal income tax form was accepted and will be deposited by 20 Feb. Any help in rectifying this problem would be greatly appreciated. we have used Turbo Tax software for over 10 years and never had a problem.