@Jmmo21 wrote:
I am having the same problem trying to file my Wisconsin Corporate return. TurboTax keeps asking me to go to the online tab and check for updates which I do. When I try to resubmit I get caught in a loop which asks again for me to check for updates. In speaking with TurboTax they were not able to determine what the problem is. The Federal return was accepted with no trouble. Hope this is corrected soon as we are required to e-file that return. Anyone else from Wisconsin having this same issue?
That's a different problem. The above users have successfully efiled their state returns, but are awaiting an acceptance/rejection notice. It sounds like you haven't even transmitted the state return yet due to that loop.
There was a similar situation last year with some users encountering a state update-efile loop. TurboTax provided a state cleanup utility that allowed a re-download of the state program which solved the problem for users. However, I don't know for sure if that FAQ is still the same for tax year 2020. I'm a fellow user and community forum helper and don't work for TurboTax. I've currently messaged TurboTax to see if there are any changes in the instructions for tax year 2020.
If you want to try it, the instructions are in the FAQ below. I've never used it, so I assume you have to redo the state return after using the cleanup tool. Or if you want to speak by phone with TurboTax Support first, I've also posted below how you can contact them.
FAQ: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
Or to get a phone number for TurboTax Support you can use this contact form:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
