Make sure your 1099-R is not a CSA-, or CSF-1099-R. IF it is, then you are entering your in the wrong form type in the software.
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But if its just a standard "2020" 1099-R, the box numbers 12,13,14 (2019 forms) were moved to 14,15,16 on the official redesigned IRS approved 1099-R.
A few issuers are sending out 1099-R forms using the old box number designations...failing to upgrade to the proper 2020 format.....so you would put your box 12,13, 14 values into the software's 14,15,16 (though 16 is empty on many 1099-R forms...where the state automatically uses box 1 or 2a instead).
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
