I live in South Carolina and work from home. My company is headquartered in Virginia and my division is in Alabama. The company deducted for Alabama state taxes, which I should get refunded as I am not a resident and in fact pay taxes in South Carolina on this income. For some reason turbotax shows $0 refund when I complete the Alabama state return and I cannot figure out how to change this. What do I do? Your commercials show a live person chatting in real time. Where is that feature? WHy am I having to answer a half dozen questions on product, platform, etc etc? Why am I posting this instead of talking to a "tax expert"?
