Turbotax is a DIY income tax program and it is the user's responsibility to read and follow the screen instructions.
Save the PDF of the return and read the state filing instruction page which has the same information as the program screen had on it ... you may have chosen the direct debit option but did not read on how to do it. Or the DD info was incorrect so the state could not initiate the debit. You should have noticed the payment did not happen timely.
