State tax filing

You post shows the Turbo Tax Online version and not the Desktop Home & Business program.  Are you using the program installed on your computer?  And you had to enter the 14 digit License Code to install it?

 

See if these 2 support articles help

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

 

And can't install state, state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...