If you are using the TurboTax desktop editions and have paid the $24.99 with your credit card to e-file the state tax return and it cannot be e-filed, then you need to contact TurboTax support for assistance with the refund.
TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Memorial Day)
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
