I have been trying for 3 weeks to file my MA state return using Delux. However I still cannot efile, get messages that it needs to be updated. Spoke with 6 customer support people that have not been able to fix the problem and are baffled. I am now 3 tax returns behind schedule for my family. Can not seem to get a live person today to talk too. Have been a very l;ong time customer, after today I will tell everyone not to use any of intuit products because of poor customer services. I also hav e paid 3 times to efile my state and not money returned, except 1. Still need 2 more credits if a live person ever gets on the phone. The telephone connect keeps tell me I have to repay for an upgrade to talk to a libve person. At this point I have spent $50 for the softrware and 26.55 and 21.99. I will nolonger pay intuit any more until they start to refund me or contact me with a fixzed software. I have other friend that are not have this problem.
