When the error pops up in "Smart Check" does it provide a box for you to enter the 14-digit ID? (not inside the form but on top of the form box). The 14-digit code is found on your W2 in box 15 and should end in "WTH". Put that in the box when that error pops.
If you have a 1099-R a 14 digit code could also be on that form and again will end in "WTH" so you can find it.
The other thing to try is to contact your employer or custodian for a 1099R to check the accuracy of the code on your W2 or 1099R.
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