I am sorry you are having this problem, I suggest you arrange for a callback from one of our agents. They can verify your payment and then send you the state program for free. Also, they will stay with you to get everything up and working.
You can call us at 1-800-446-8848 or reach us as follows:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
