For this problem with accessing the state program software you need to contact TurboTax support.
Support is open from 5am to 5pm Pacific time, 7 days a weeks through October 25, 2019
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
