If you are unable to download the state software program using the TurboTax desktop CD/Download editions then contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
