Hi,
Anyone else having the same issue where you try to purchase state partnership downloads for 2025 and you get "Hmm... it looks like we’ve hit a slight snag". This is the 3rd year in a row where this issue is happening. I've already checked the TT website and the partnerships are ready / available for KY and PA. NOTE: I've called into support twice and each time they hung up on me. The 2nd call I was 45min into it. Frustrating!
Last year I was able to purchase via the following steps, but TT took that option away. I don't understand why TT can fix this OR give us a user friendly message.
NOTE these steps were for 2024 and are not an option for 2025
On the top ribbon there is "Help". Then under that there is a selection for "Pay by Phone" and then a further selection of "Sate eFile" Select this. This will pop up a screen regarding "Purchase by Phone" with instructions.
1) This will direct you to "Call Intuit Sales and Services" at .....
2) Follow the steps.
3) Make sure you get a confirmation number and can "unlock" while you are on the phone.
cc: @CatinaT1
